Terms & Conditions
Welcome to MasterCom! By using our website or purchasing TELUS products through our store, you agree to the following terms:
1. Authorized TELUS Dealer
- MasterCom is an authorized dealer of TELUS products and services.
- All products and services offered are TELUS-branded and subject to TELUS terms and conditions.
2. Products and Pricing
- Product descriptions, pricing, and availability are provided in good faith.
- Prices and promotions are subject to change according to TELUS policies.
3. Orders and Payments
- Orders may be completed before or after service/product activation, depending on your selection at checkout.
- Payment is due once the product/service is activated or delivered, as agreed at the time of purchase.
- MasterCom reserves the right to confirm orders and may decline orders if information is incomplete or invalid.
4. Customer Service
- MasterCom provides customer support for TELUS products, including activation assistance and basic troubleshooting.
- For device warranties, service terms, or network issues, TELUS’s official policies apply.
5. Intellectual Property
- TELUS logos, product images, and branding are the property of TELUS.
- Use of TELUS intellectual property is strictly in accordance with TELUS authorization.
6. Limitation of Liability
- MasterCom is not responsible for network outages, TELUS service interruptions, or issues covered under TELUS warranty.
- We are only liable for errors in order processing or customer service provided directly by MasterCom.
7. Governing Law
These Terms are governed by the laws of Ontario/CANADA.